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Special Arrangements
 

Corporate Flight Program

Business travel has its rewards.
Our Corporate Flight Program treats takes the pain out of business travel and treats everyone as a first class passenger. Talk to us about developing and customizing a program for your business travel needs, and enjoy the following benefits:

  • Special rates
  • Fully transferrable fares
  • Fully refundable fares
  • No change fees
  • No cancellation fees
  • Easy to book – one booking code for your company
  • Pay as you go – no up front costs
  • Unlimited number of employees
  • No advance booking restrictions
  • Secure long-term rates
  • Receive a corporate member card


Traveling with children.
Flying with young ones can be a challenge. That’s why we offer special assistance for passengers who travel with children or infants, and for expectant mothers. Priority pre-boarding is available to all passengers travelling with children.

Children under 2 years of age:

  • Children under 2 years of age at the time of travel fly for free on Air Labrador. However, your infant must travel on your lap during the entire flight, including taxi, takeoff, and landing.
  • Be sure to pack enough food, diapers, and everything you would normally need to tend to your child’s basic needs.

Children 2-11 years of age:

  • Children over 2 years of age must occupy their own seat for safety reasons.
  • To ensure your child’s safety during the flight, you are permitted to check-in and use a Transport Canada child/infant restraint system, or approved car seat at no extra charge.


Unaccompanied minors (UM).
Is your child traveling alone? If so, our friendly staff will provide assistance at the airport, on board, and at connecting stations, if necessary, to make sure your child arrives safe and sound.

  • Children 8-11 years of age traveling alone must be registered as unaccompanied minors. The transport of unaccompanied minors must be declared upon making reservations, and entails a supervision fee not greater than $40.25.
  • Unaccompanied minors are attended to and from check-in until they reach the person awaiting them at their destination. A special (UM) handling tag must be completed at the time of check-in, and be carried by the child at all times while in our care.

To make travel arrangements for unaccompanied minors, please contact Air Labrador Reservations.

 

Travelling with Live Animals
Due to the possibility of allergic reactions among other passengers,
Air Labrador does not permit pets in the cabin, except for service animals needed for special-needs passengers.

Pets are accepted as checked baggage and are subject to the following charges:

Live Animals Baggage Charges
Cost Weight (animal & cage)
Not greater than $87* 0-30 lbs
Not greater than 115* +30 lbs
*Taxes included

 

  • Only rigid plastic cages with a limit of one animal per cage will be accepted. Metal cages will be refused.
  • All kennels are subject to approval by Air Labrador at check-in.
  • Animal must be able to freely stand and turn around in kennel.
  • Only 1 animal per kennel (unless otherwise authorized by management)
  • Air Labrador will not be responsible in the event of loss, delay, injury, sickness or death of animal accepted for carriage.
  • The number of animal accepted per flight is limited to ensure that the baggage allotment included with a flight ticket can be respected for all passengers. We therefore require that a passenger traveling with an animal declare the traveling animal upon reservation. No guarantee of available space will be confirmed by the carrier as a cage is considered as excess baggage on a space available status.
  • Transportation of Live Animals will not be accepted in the baggage compartment of the Twin Otter between the dates of November 1 – April 15; please contact cargo manager at 709-897-4801 to make special arrangements.

Accessibility and Assistance
Air Labrador is pleased to offer the following services to passengers with special needs. Please contact the Reservation Centre for further information about Special Service Requests at 1-800-563-3042.

  • Wheelchair, regular (WCHR) – Passenger with reduced mobility who can walk up and down stairs and is able to walk short distances. The passenger is accommodated with a wheelchair to/from the aircraft door.
  • Wheelchair, stairs (WCHS) – Passenger with reduced mobility who cannot walk up or down stairs. The passenger is accommodated with a wheelchair to/from the aircraft door and is assisted into the aircraft through use of a boarding wheelchair.
  • Wheelchair, confined (WCHC) – Passenger is immobile and must be assisted on and off the aircraft in a boarding wheelchair. Passenger’s wheelchair can be checked in at the counter or at the gate. The passenger wheelchair does not count as part of their baggage allowance.
  • Visual impairment (BLND) – Passenger is visually impaired and is assisted on and off the aircraft.
  • Hearing impairment (DEAF) – Passenger is hearing impaired and is assisted on and off the aircraft.
  • Language difficulty (LANG) – Persons who do not speak English or French may request special assistance.
  • Service animal (SRVA) – Air Labrador accepts certified, professionally trained service animals used by persons with disabilities at no charge. An animal may accompany a passenger with a disability in the aircraft cabin, provided the animal can be accommodated without obstructing an isle or emergency exits. Passengers travelling with their service animal should carry service animal support documentation for presentation to authorities during their travel.
  • Meet and assist (MAAS) – A passenger can ask for special assistance. Examples include passengers with multiple children, passengers with a mental impairment, elderly not requiring a wheelchair, young person travelling alone.
  • Portable Oxygen Concentrator (OXYG) – Passenger relies on the use of their own portable oxygen concentrator for all or a portion of their flight.  A maximum of 2 “D” size cylinders may be brought onboard.  The passenger must provide the airline with advance notice and a medical certificate must be presented by the passenger indicating that he/she can fly and that occasional use of oxygen may be required.  Cylinders must be able to be safely stowed under the passenger’s seat.
  • Medical (MEDA) – Passenger has a medical condition or travels with an assistive device.
  • Nut Free Cabin Zone (NFCZ) – While Air Labrador is pleased to assist passengers with allergies and offer a nut free zone, we cannot guarantee an allergen-free environment given the public nature of our aircraft.Despite our efforts, nut product residue may continue to be present in the cabin, other onboard food items may contain trace elements of nuts and other passengers may bring aboard food items containing nut products or residue. For this reason, passengers with a nut allergy are strongly encouraged to take all necessary medical precautions to prepare for the possibility of exposure.
  • Pet Free Cabin Zone (PFCZ) – While Air Labrador is pleased to assist passengers with allergies, we cannot guarantee an environment free of animal allergens. It is not possible to eliminate animal dander or fur from the aircraft cabin as service animals may be present onboard and passenger clothing may carry animal allergens. To minimize risk for allergy sufferers, we limit the pets permitted on each flight to service animals only.Passengers with a pet allergy are strongly encouraged to take all necessary medical precautions to prepare for the possibility of exposure.

These services are available to assist passengers with disabilities with the following:

  • registration at the check-in counter;
  • moving to the boarding area;
  • boarding and disembarkation including moving to and from passenger seat; if assistance is requested, Air Labrador may require a person to pre-board the aircraft;
  • retrieving checked baggage;
  • travelling to a representative of another air carrier within the same terminal for a change of flight;
  • moving to the general public area;
  • transferring to a wheelchair, boarding chair or other mobility aid provided by the air carrier from the person’s own mobility aid;
  • assistance to stow and retrieve carry-on baggage aboard the aircraft;
  • onboard assistance to transfer to and from a wheelchair, boarding chair or other mobility aid; if assistance is requested, Air Labrador may require a person to pre-board the aircraft;
  • periodic check from our cabin crew to determine if any assistance is needed; and
  • communication of information regarding weather, on-board service, flight delays.

Terms and Conditions

The general terms and conditions of carriage provide information on certain conditions that govern transportation on Air Labrador.

REVIEW ITINERARY UPON RECEIPT
Please review your travel itinerary as soon as your booking process is completed. Should you have any questions or concerns, please contact Air Labrador.

AIR LABRADOR CONTACT INFORMATION
For quick information or for flight arrival and/or departure information, visit our website at airlabrador.com.

To make changes to your reservation or for general information, please call 1 800 563-3042 between 8:00 and 20:00 weekdays or between 9:00 and 17:00 weekends and holidays.

The terms and conditions under which Air Labrador offers transportation entirely within Canada are set out in a Domestic Tariff which Air Labrador has published. Some of these conditions are set out in your itinerary and in the conditions printed below.

CONDITIONS

  1. Required Identification: To board a flight, all domestic passengers are required to present one piece of valid government-issued photo ID that shows name, date of birth and gender, such as a driver’s license or a passport. Passengers may also present two pieces of valid government-issued non-photo ID, at least one of which shows name, date of birth and gender, such as a birth certificate.
  1. Check-In Deadline: You must obtain your boarding pass and check in any baggage by the check-in deadline shown below.

Additionally, you must be available for boarding at the gate by the deadline shown below. Failure to meet this deadline may result in the loss of your assigned seat or the cancellation of your reservation.

ALL TIMES PRIOR TO SCHEDULED DEPARTURE TIME.

Airport Recommended Check In Time Check In Deadline
St. John’s International Airport 90 min. 30 min.
Goose Bay, NL

Deer Lake, NL

Sept-Îles, QC

60 min. Beech 1900: 30 min.

Twin: 20 min.

All other airports 45 min. 20 min.
  1. You may reconfirm your flight departure time by visiting airlabrador.com and selecting the ‘’flight status’’ tool on the main page or by calling Air Labrador, one day prior to your departure.
  1. Voluntary changes to your itinerary may require the payment of additional fees and fare upgrades. If you are traveling on a non-refundable ticket, Air Labrador will be unable to make exceptions in the event of an unexpected trip cancellation or medical emergency.
  1. You may travel with 50 lbs of checked baggage on
    Twin Otter flights and Beech Flights in NL , and with 25 lbs of checked baggage on Beech flights only in Quebec. Any baggage exceeding these limits will be subject to applicable excess baggage charges.One (1) carry-on baggage per passenger is allowed provided it fits in the sizing device located at all check-in counters on our Beech flights only. It is recommended that documents and medication are packed in your carry-on baggage, as Air Labrador will not be responsible for their loss, damage or delay. For additional information, please refer to the Baggage section of airlabrador.com.
  1. For safety reasons, dangerous articles must not be packed in checked or carry-on baggage. Air Labrador assumes no liability for perishables, valuables, jewelry, liquids, business documents, samples, money, securities, negotiable papers, electronic equipment or accessories, computers, cameras, silverware and fragile articles.

 

NOTICE – SOLD SUBJECT TO TARIFF REGULATIONS
Air Labrador reserves the right to refuse carriage of any persons or of any goods or baggage, in accordance with the applicable provisions of its published tariffs, rules or regulations, or otherwise in accordance with the law. You may be required to present the credit card used to purchase your ticket at check-in.

OVERBOOKING NOTICE
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until the airline personnel first asks for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation.

No pets are allowed in the cabin. Service animals for special needs passengers shall be permitted in accordance with the terms and conditions set out in the carrier’s tariff.

 

FLIGHT DELAY OR DIVERSION DUE TO WEATHER NOTICE
Carrier is not liable for room, board and ground transportation or any connecting flight if a flight is delayed or diverted due to weather conditions. Passenger will be transported from diverted point to their original destination on the carrier’s next available flight.

NOTICE OF BAGGAGE LIABILITY LIMITATIONS
Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For travel wholly between points in Canada, the liability limit is $500 CAD per passenger. Special rules may apply to fragile, valuable or perishable articles. For further information, please consult your carrier.

Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Convention or such special contracts of carriage. For further information, please consult your insurance company representative.

CONDITIONS OF CONTRACT

  1. As used in this contract, “ticket” means passenger document and baggage check, or itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, “carriage” is equivalent to “transportation”, “carrier” means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, “electronic ticket” means the itinerary/receipt issued by or on behalf of carrier, the electronic coupons and, if applicable, a boarding document.
  1. Carriage hereunder is subject to the rules and limitations relating to liability set out in the carrier’s tariff.
  1. To the extent not in conflict with the foregoing, carriage and other services performed by the carrier are subject to: (i) provisions contained in the ticket, (ii) applicable tariffs, (iii) carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier).
  1. Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in the ticket or as shown in carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
  1. Carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
  1. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
  1. Checked baggage will be delivered to bearer of the baggage check. In case of damaged/missing baggage, pre-notice of damage or loss must be submitted to the carrier in writing via the airport agent after the arrival of the flight on which the loss or damage is alleged to have occurred and prior to the passenger leaving the airport. Failing to give pre-notice within time aforesaid, no action shall lie against the carrier unless the claimant establishes to the satisfaction of the carrier that he was unable to give such notice. Following the pre-notice, a detailed report must be made within 30 days from the date of the pre-notice.
  1. The ticket is good for carriage for one year from date of issue, except as otherwise provided in the ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
  1. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility in granting connections on any other air and/or surface carrier.
  2. Passengers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
  3. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.